Earn your Call Center Representative certification with our Call Center Representative Professional Analyst program. Learn new skills and knowledge pertaining to computer training with an emphasis centered around computer repair comprehension and utilization.

Successfully transitioning a new entry-level student learner within the program, beginning with little or no knowledge of the subject matter, to transitioning competent/moderate skills and understanding of the materials to be proficient and professional within the area of focus is the goal of the program.

What comes with the Program
A student who successfully completes the program will have gained and access to the following:

• Industry-Recognized Certification (voucher included)
• Certificate of Completion
• Education and Training to be competitive within the workplace

The Call Center Representative Professional Analyst course/program covers specific metrics pertaining to understanding and validating skills pertaining to the development of concepts call center customer service. Skills gained through this program will lead to knowledge comprehension of subject matter, earning a competitive advantage in the job marketplace.

Objectives and concepts covered: Contact Center Basics, The Power of One, First Class Phone Skills, Managing Challenging Callers, Live Chat Essentials, Email Essentials, Social Media Customer Service, and Successful Sales.