Earn your Help Desk certification with our IT Help Desk Professional Analyst program. Learn new skills and knowledge pertaining to computer training with an emphasis centered around Help Desk comprehension and utilization.
Successfully transitioning a new entry-level student learner within the program, beginning with little or no knowledge of the subject matter, to transitioning competent/moderate skills and understanding of the materials to be proficient and professional within the area of focus is the goal of the program.
What comes with the Program
A student who successfully completes the program will have gained and access to the following:
The IT Help Desk Professional Analyst course/program covers specific metrics pertaining to understanding and validating skills pertaining to the development of concepts call center customer service. Skills gained through this program will lead to knowledge comprehension of subject matter, earning a competitive advantage in the job marketplace.
Objectives and concepts covered: Essential Communication Skills, Tools, Problem Solving, and Processes; Certification Qualifying Exam; and Performance Outcomes Assignment.